Privacy Policy
Last Updated: September, 2023
General
This Privacy Policy (“Policy”) applies to personal information collected through our products, related websites, other online services, and your use of all services of sogaworks.com as a user and other services which include a link to this Policy (collectively, the “Services”). The terms “we”, “us”, and “SogaWorks” refer to Shenzhen Sogaworks Technology Co., Ltd., an enterprise with its headquarters in Shenzhen, China. This Policy also summarizes when and how your personal information is collected, used, safeguarded, and disclosed in connection with your use of the Services. It also describes your rights and available choices regarding your personal information. By using our Services and providing us with information, you consent to the storing, transferring, and processing of your information in the manner described in this Policy.
What information do we collect?
1. Account Registration
When you register an account with Sogaworks, we need to collect your IP address, username, e-mail address and password to complete the account registration. Sogaworks maintains your username, e-mail address and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back upon your return and personalize your experience on our Services.
2. Delivery
We need to collect your mobile phone number, consignee name, contact information, postal code, delivery address and bill address to ensure correct delivery of goods.
3. Live Chat and Order
When you chat online with your account manager or place the order, we will need to collect the texts, images, audio, videos and 3D files you upload.
4. Payment and delivery
If you make any purchases from the Services, we will need to process your payment and purchase information. The exact personal information collected and used will vary depending on the payment method. It will include information such as your bank account, credit card number, or debit card number.
5. Customer support information
When you contact our customer support team, we may collect information about your communications with us, including your contact information and the time, topic, and content of your communications.
6. Technical information
We collect certain information automatically via various technological means. We collect information technology in the following ways: Log files. We gather certain information automatically and store it in log files. Such information includes internet protocol (IP) addresses, the region or general location where your computer or device is accessing the Internet, date/time stamp, browser type, operating system, and other usage information about the use of our Site, including a history of the pages you view. Cookies.”Cookies” are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand your preferences based on previous or current site activity and compile aggregate data about Website traffic and Website interaction so that we can offer better website experiences and tools in the future. For further details on our use of cookies, please read our Cookie Notice. Pixel tags. Pixel tags are tiny graphic images with unique identifiers that are used to track the online movements of web users. Pixel tags allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to help us learn about users’ preferences for services and improve our customer service. Third-party Analytics. We use third-party service providers to help analyze how users use the Website (“Analytics Providers”). Analytics providers use cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to the Website. We only use the information we get from Analytics Providers to improve our Website and services. Analytics Providers collect only the IP address assigned to you on the date you visit the Website rather than your name or other personally identifying information. We do not combine the information generated through analytics providers with your personal data.
Cookies Notice
Cookies are small text files placed on your device (computer, smartphone, tablet) when you browse our Website. We use cookies and similar tracking technologies on our Website to enhance your browsing experience and provide you with tailored content and advertisements. This Cookies Notice explains how we use cookies and your choices regarding their use.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Website and cannot be switched off without affecting the use of the Site. They enable you to navigate the Site, use its features, and access secure areas. You can set your browser to block or alert you to these cookies, but some parts of the Website will not work without them.
Performance Cookies: These cookies allow us to count visits and visitor sources so we can measure and improve the performance of our Site. They help us analyze and improve the Website’s performance. The data we receive from these cookies is aggregated and anonymous, and it is not personal data. You can reject analytic cookies at any time by changing your Cookie Settings.
Functionality cookies: These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in, if applicable) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Advertising Cookies: We and our advertising partners use these cookies to deliver relevant advertisements to you based on your interests and online behavior. These cookies are set through our Site by our advertising partners. They are used to build a profile of your interests and show relevant ads on other websites. These cookies are only set on your device if you agree to them when you first visit our Website, and you can subsequently reject advertising cookies at any time by changing your Cookie Settings.
Your Cookie Choices
When you utilize our Services, we assume that you consent to the placement of cookies on your device. Most web browsers automatically accept cookies. However, if you or another user of your device wishes to revoke your consent at any time, you can manage your cookie preferences by accepting or declining cookies by modifying your browser settings. Please be aware that opting out of cookies may limit your ability to fully engage with the interactive features of our Services.
How SogaWorks uses your personal information
We process personal information in accordance with applicable law for the following purposes:
- Administering your account and providing our services;
- Processing your orders and delivering the products and services that you have ordered;
- Understanding, diagnosing, troubleshooting, and fixing issues with the Services;
- Communicating with you in relation to Services and fulfilling your requests via different channels(e.g., by phone, e-mail, chat);
- Detecting and preventing fraud, including fraudulent payments and fraudulent use of the Services;
- Improving the Services and developing new features;
- Conducting research, analysis and development activities;
- Conducting customer surveys;
- Sending you advertisements about products, services, offers, promotions, and events as permitted by law or as requested by you. You have the right to unsubscribe by e-mail to marketing@sogaworks.com
- Publishing marketing materials, such as User testimonials. If you wish to make the request that your testimonial be removed, you may contact us at marketing@sogaworks.com
- Serving personalized advertising to your devices, based on your interests in accordance with our Cookie Notice. You have the right to disable cookies as set out.
- Connecting you to third-party features, such as social media. Our Websites may include social media features, such as the Facebook “Like” button, or other functionality, such as the “Share This” button. These features may collect your IP address or the page you are visiting on our Site and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the company providing them;
- Complying with a legal obligation to which we might be subject. Including in response to a lawful request from a court or regulatory body.
How We Share Your Personal Information
In order to provide you with timely service, your personal information may be shared with our business partners. We will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services, and are bound by the purposes stated in this Privacy Policy. If a purpose concerned is not included in this Privacy Policy, we will state it in the corresponding notice of the specific services.
We may share the necessary personal information with authorized third-party partners (including technical service providers, data storage service providers, after-sales service providers, marketing promotion service providers, third-party SDK service providers, etc.) for the performance of certain features or to provide you with better service and a better user experience.
In order to provide evaluation, analysis, or other lawful business services, we may also share your aggregated, de-identified or other anonymous data records with third parties. For example, we may use aggregated data to help partners (e.g., advertising service providers) understand the effectiveness, feedback, and usage trends of their services.
In the event of a merger, acquisition or bankruptcy liquidation, asset transfer, and other related transaction, if a personal information transfer is involved, we will require the new entity or organization holding your personal information to continue to be bound by this Privacy Policy through an agreement or other appropriate measures, and we will require such subject to take confidentiality and security measures of a degree no less than the requirements of this Privacy Policy to process personal information.
Your Rights
Privacy laws applicable in your country may give you the following rights:
- Right to be informed: what personal information an organization is processing and why (we provide this information to you in this Privacy Policy).
- Access to your personal data: You can request a copy of your data.
- Right of rectification: If the data held is inaccurate, you have the right to have it corrected.
- Request erasure of your personal data: You have the right to have your data deleted in certain circumstances.
- Request the restriction of processing of your personal data: In limited circumstances, you have the right to request that processing be stopped but the data is retained.
- Right to data portability: You can request a copy of certain data in a machine-readable form that can be transferred to another provider.
- Object to processing your personal data: In certain circumstances (including where data is processed based on legitimate interests or for marketing) you may object to that processing.
The particular rights that apply to you (which might include other rights not listed above) may vary depending on your country. You should make yourself aware of the rights you have under applicable privacy laws in your country.
You can send your request to exercise your right(s) to privacy@sogaworks.com. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Please be as clear and precise as possible in your e-mail. In any case, please state which right you want to exercise and on what ground(s). We will answer your request within one month after receipt unless we need more time.
Protection of Personal Information
SogaWorks takes the security of your personal information very seriously. We protect all data generated by and provided to us by our users from being stolen, compromised, or used in violation of this policy. We ensure that users’ information is only used for providing service for users.
We promise to take the following measures to protect users’ information:
We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) encryption technology.
We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information, maintain data accuracy, ensure the appropriate use of information, and otherwise safeguard your personal information. We restrict access to your non-public personal information to those employees and third parties who need such information to provide products or Services.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Cross-Border Data Transfers
Your personal data may be processed or accessed in the country/region where you use our Services or in other countries/regions where our service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organization, contractual, or other lawful means, such as standard contractual clauses. You may contact us for a copy of such safeguards in these circumstances.
Children’s Privacy
Our Services are primarily aimed at adults. We do not knowingly collect any information about or market to children who are under the age of 14 or the equivalent age as specified by law in your jurisdiction. If you are less than 14 years old or the equivalent age as specified by law in your jurisdiction, we request that you do not submit information to us. If we become aware that a child has registered with us and provided us with personal information, we will delete that child’s information as soon as reasonably practicable.
If the guardian needs to access or delete the personal data of the child at any time, please contact us via privacy@sogaworks.com
Retention your information
We do not retain your personal information for any longer than is necessary for the purposes mentioned above or longer as may be required by the law.
When we process your personal information based on your consent, we will store your personal information no longer than necessary or until you revoke your consent.
We may keep an anonymized form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
Changes to this Policy
SogaWorks reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our Website or sending you direct notification.
Contact Us
If you have questions or concerns about this Policy or practices of personal information protection, please contact us via privacy@sogaworks.com
Mailing address: Room 101-117(the entire 1st floor), 2nd Building, Tianxin Industrial Zone, Guxing Community, Xi’xiang Street, Bao’an District, Shenzhen, China. 518126
We will review your requests as soon as possible and respond to you after verifying your user identity. If your request involves any complicated or significant issue, we may ask you for more information.
